FAQs
Our list of frequently asked questions, below, is not all-inclusive. If you do not see your question addressed, email hello@blissvirtualservices.com and we will do our best to respond within 24 hours.
I noticed that a benefit of the VIP Monthly Membership Plan is a "preferred support specialist". What does this mean?
This means that once you've connected with a superstar Support Specialist you really vibe with, you can request for them to work with you ongoing.
If I purchase the VIP Monthly Membership Plan in the middle of the month, will the pricing be prorated?
No, it will not. Like most subscription plans, the VIP Monthly Membership Plan will automatically renew on the same day each month. So, we suggest you purchase the plan on the day you would like the fee to be auto-drafted from your bank account each month.
What happens if I don't use all the hours I pre-purchased with the "standard" and "plus" Office and Home Base plans?
You will lose the hours, so we encourage you to "guesstimate" the time it will take to fulfill your project and be prepared with every little detail of the request before purchasing.
If I determine that my project request might require more support hours than you offer on your plan options, may I purchase additional hours?
Yes, you may pre-purchase additional hours depending on the plan you select. If you are subscribed to the VIP Monthly Membership, you may purchase a minimum of five (5) additional "on-demand" hours before your next renewal date.
If I see that my pre-purchased hours are almost exhausted and my support specialist has not yet completed the assigned project/tasks, how do I proceed?
Your Support Specialist will make our Support Manager aware of the situation and you will be billed for the additional "guesstimated" hours before your Support Specialist can proceed to wrap up the project/tasks.
I definitely need more than 20 hours of consistent support per month on the VIP Monthly Membership plan. Do you offer additional plan options?
Please schedule to meet with one of our Consultants HERE so that we can tailor the best solution for your needs.
I noticed that you list specific tasks under each plan option. May I request different projects/tasks outside of what is listed?
Absolutely! As long as your request falls under "administrative" or "personal", you may ask your Support Specialist to manage it for you. Please note that all "creative" requests are handled by our creative team.
If I decide to renew my VIP Monthly Membership Plan, after the initial 6 months, how does that work?
Our Support Manager will contact you, at least 14 days prior to your membership expiration date, to ask if you would like to renew. Upon your approval, we will process the renewal for you and you will receive a confirmation to ensure you don't experience any interruption in support.