Our list of frequently asked questions, below, is not all-inclusive. If you do not see your question addressed, email firstname.lastname@example.org and we will do our best to respond within 24 hours.
I noticed that a benefit of the VIP Membership Plan is a "preferred support specialist". What does this mean?
This means that once you've worked with a Specialist you really vibe with, you can request for them to work with you ongoing. But keep in mind, if they aren't available, you will be assigned another Specialist.
If I purchase the VIP Membership Plan in the middle of the month, will the pricing be prorated?
No, it will not. Like most subscription plans, the VIP Membership Plan will automatically renew on the same day each month. So, we suggest you purchase the plan on the day you would like the fee to be auto-drafted from your account each month.
What happens if I don't use all the hours I pre-purchased with the "standard" and "plus" Flourish and Exhale plans?
You will lose the hours, so we encourage you to "guesstimate the hours" and be prepared with every little detail of your request before purchasing.
If I determine that my project request might require more support hours than you offer on your plan options, may I purchase additional hours?
Yes, you may pre-purchase up to five (5) additional hours depending on the plan you select. The VIP Membership Plans currently don't offer the option to pre-pay for more hours.
If I see that my pre-purchased hours are almost exhausted and my support specialist has not yet completed the assigned project/tasks, how do I proceed?
Your support specialist will make our Concierge aware of the situation and you will be billed for the additional "guesstimated" hours before your Specialist can proceed to wrap up the project/tasks.
I definitely need more than 12 hours of consistent support per month. Do you offer additional plan options?
Please schedule to meet with one of our Consultants HERE so that we can tailor the best solution for your needs.
I noticed that you list specific tasks under each plan option. May I request different projects/tasks outside of what is listed?
Absolutely! As long as your request falls under "administrative" or "personal", you may ask your Specialist to manage it for you. Please note that all "creative" requests are handled by our creative team.
If I decide to renew my VIP Membership Plan, after the initial 6 months, how does that work?
Our Concierge will contact you, at least 14 days prior to your membership expiration date, to ask if you'd like to renew. Upon your approval, we will process the renewal for you and you will receive a confirmation to ensure you don't experience an interruption in support.